18 Requirements For Success With CRM – Business Relationship Management System
Organizations rarely go it alone when they implement a Customer Relationship Management (CRM) strategy and its supporting technology. That’s because it can get overwhelming: business strategies, technology, budgets, operational processes, change management issues, and more.Good CRM practices and principles apply…
Business Intelligence and Knowledge Management
Basically, Knowledge Management (KM) describes how processes participants (particularly decision processes) utilize all resources (particularly information resources) to achieve their goals with precision, accuracy, on time and on budget inside every organization. In order to reach this objective, Knowledge Management…